MULTI-TURN REASONING
Conversational Intelligence & Customer Memory
FiventoAI maintains persistent Customer Memory context, tracking intent, sentiment shifts, historical objections, and appointment states across every channel.
Unified Customer Context Graph
Remembers every prior phone call, SMS reply, and stored preference. A customer calling back 3 weeks after an initial quote is greeted with exact context.
Omnichannel Continuity
Seamlessly transitions from a missed phone call ➔ SMS text conversation ➔ appointment booking ➔ calendar reminder alert without breaking context state.